Return & Exchange Policy

At Gipsy, we acknowledge your time and effort, and therefore, our return and exchange policies are curated for a seamless experience. We hope you love all our products and never have to return any; but even if you do decide to make a return, fill out the Return Form and notify us 

Return Policy

You can request a return of the product(s) in case you are not satisfied with it. You can return any product within 15 days from the date of delivery. The products bought online can be returned by following the steps here:

  • Access My Account, and click on My Orders.

  • Fill the Return Form and notify us

Please note that product(s) that are unused, unworn, unwashed, undamaged, with all its labels and tags completely intact, in original packaging are eligible for return or exchange.

How To Return My Gipsy Product?

Once you have filled the Return Form and notified us would initiate a return request from our side. We will only be responsible for the products when they have been picked up from your location by our Courier Partners.

Our courier partners will pick up the item within 2-3 business days after your exchange request has been received. This item is then brought back to our warehouse where our quality control team checks and verifies it. Once the product passes the quality control check, an exchange is initiated. 

Please note that for pickup from your location, the accuracy of the addresses is solely your responsibility.

How Long Will It Take To Receive a Refund of My Product?

You will receive the refund of your product(s) within 7-10 days once the returned product(s) has undergone a satisfactory quality check by our team.

The refund will be initiated in the form of Store Credits that will be reflected in your Store Wallet that you can utilize for other shopping with us.

I returned my order and received store credits. How to Apply them?

  • The store credits are the value of the order credited to you once you return a product to us.

  • We will add the value of your order (excluding the shipping and COD charges) back in your account as Gipsy Store Credits. 

  • You can use your store credits for further shopping with us. Once you receive the Store credits, you can utilize them to buy the product from us. 

  • Once you add any product to cart and reach the checkout page, automatically a “store credit tab” will reflect the store credits utilized by you, and the total amount to be paid by you will be calculated after you fill in the amount of store credit you wish to use.

  • Please note, you need to be signed in with your registered Gipsy ID to view and utilize your store credit.

How To Exchange Any Product?

In case the colour or size of the product you want to exchange is not available, you may exchange it for another item of the same value or choose to receive a refund for the purchased item. 

We offer a refund in the form of Store Credits that will be reflected in your Store Wallet within 7-10 days once the returned product(s) has undergone a satisfactory quality check by our team.

Where will I get a Refund on My Exchanged Products?

In case you face any size issue with the exchanged product, we will offer an exchange only twice. Please note that we will not provide a further exchange if the product(s) have been returned twice. We will process store credit/refund for the exchanged products (excluding shipping and/or COD charges )as per your preference.

In case of frivolous return attempts aimed at taking undue advantage of our Returns Policy, we are entitled to take action permitted under the laws of India.

When are the Return/Exchange Processed?

Exchange/Returns are processed from Monday to Friday. If you have placed your order on the weekend or a holiday, it will be processed within the next business day.

Which orders are reflected as Store Credits?

Please note that all Cash on Delivery (COD) orders are reflected as Store Credits. If you have used our COD option then once the refund has been initiated, it will reflect as “Store Credits” in your Gipsy Account.

What is Gipsy No Cash Refund Policy?

At Gipsy, we follow No Cash Refund Policy where the original shipping charges along with the payment made through COD is non-refunded in cash. The amount will be reflected in your Gipsy Account as “Store credits” which you can utilize to buy other products.

The refund of your product(s) will be in the form of store credit that will be reflected in your wallet in 7-10 working days. 

However, please note that all prepaid amounts have the option to choose Store Credits or Refund in their original account from which payment was made. If you select a prepaid mode of payment and want a refund in Store Credits, then the same will be reflected in your Gipsy account within 7-10 business days.

How Long Will it take for me to receive the exchanged products?

The exchange process at Gipsy takes 15 - 18 business days from the date of placing the exchange request. 

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